Call centres are at the front line of customer service but bottlenecks in handling customer interactions can have a negative impact on customer satisfaction and call center efficiency. Repetitive complaints, long wait times and inconsistent responses all stem from lack of real time insights and structured workflows. These issues if left u

In the age of big data, businesses are struggling to manage, transform and integrate massive amounts of information. Legacy ETL (Extract, Transform, Load) processes can’t keep up with modern data demands and result in delays, errors and missed opportunities. That’s where Dataplatr and Google Cloud’s Dataflow comes in to simplify ETL workflows